Privacy Policy

1. Introduction

This Privacy Policy explains how OHM Group Limited (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Company Information

OHM Group Limited
Unit B Parkside Works
Texcel Business Park
Thames Road
Dartford
DA1 4SB

Company Registration number 16819978
VAT Number 510220564

Contact: customercare@myohm.co.uk

3. Information We Collect

We may collect and process the following personal information:

Information you provide directly

- - Name
  - Billing and delivery address
  - Email address
  - Phone number
  - Payment details (processed securely by our payment provider)

Information collected automatically

- - IP address
  - Browser type and device information
  - Website usage data
  - Cookies and tracking data

4. How We Use Your Information

We use your personal information to:

- - Process and deliver your orders
  - Communicate with you about your order
  - Provide customer support
  - Improve our website and services
  - Prevent fraud and maintain security
  - Send marketing communications (only if you opt in)

5. Legal Basis for Processing

We process your data under the following lawful bases:

- - Contractual necessity: to process and deliver your order
  - Legal obligation: for tax and accounting records
  - Legitimate interests: to improve services and prevent fraud
  - Consent: for marketing emails and cookies (where required)

6. Payment Information

All payment transactions are processed securely by trusted third-party payment providers. We do not store full payment card details on our servers.

7. Sharing Your Information

We may share your data with trusted third parties, including:

- - Delivery and courier services
  - Payment processors
  - IT and website hosting providers
  - Marketing platforms (if you have opted in)
  - Legal or regulatory authorities when required

We only share the information necessary for these services to operate.

8. Data Retention

We keep your personal data only for as long as necessary, including:

- - Order and tax records: up to 6 years (for legal and accounting purposes)
  - Marketing data: until you withdraw consent

9. Your Rights

Under UK data protection law, you have the right to:

- - Access your personal data
  - Correct inaccurate data
  - Request deletion of your data
  - Restrict or object to processing
  - Request data portability
  - Withdraw consent for marketing at any time

To exercise these rights, contact us at customercare@myohm.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at:
www.ico.org.uk

10. Cookies

Our website uses cookies to:

- - Ensure the website functions correctly
  - Improve performance and user experience
  - Provide analytics and marketing (where consent is given)

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

OHM Group Limited
Unit B Parkside Works
Texcel Business Park
Thames Road
Dartford
DA1 4SB

Or email customercare@myohm.co.uk

This Privacy Policy was last updated on: 9^th February 2026. We review this statement regularly and update it as needed.