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Returns and Refunds Policy

1. Introduction

At OHM Group Limited, we want you to be completely satisfied with your purchase. This Returns and Refunds Policy explains your rights and how to return items purchased from our website.

This policy does not affect your statutory rights under UK consumer law.

2. Change of Mind Returns (14-Day Cooling-Off Period)

If you purchase as a consumer, you have the right to cancel your order within 14 days of receiving the goods, under the Consumer Contracts Regulations 2013.

Conditions:

      • You must notify us within 14 days of delivery.
      • You then have a further 14 days to return the item.

The item must be:

      • Unused
      • In original packaging
      • In a resaleable condition
      • Complete with all accessories and manuals

Return shipping:

      • You are responsible for return postage costs unless the item is faulty or incorrect.
3. Faulty or Damaged Goods

If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery.

Under the Consumer Rights Act 2015, you are entitled to:

      • A full refund within 30 days of delivery for faulty goods
      • A repair or replacement after 30 days, where appropriate

We may ask for:

      • Photos of the fault or damage
      • The item to be returned for inspection

We will cover return shipping costs for faulty or incorrect items.

4. Warranty Returns

Many of our electrical appliances come with a manufacturer’s warranty.

The warranty covers:

      • Manufacturing defects
      • Faults under normal domestic use

The warranty does not cover:

      • Accidental damage
      • Misuse or neglect
      • Normal wear and tear
      • Unauthorised repairs or modifications

For warranty claims, please contact us with:

      • Proof of purchase
      • Description of the issue
      • Photos or video if requested
5. Non-Returnable Items

For hygiene and safety reasons, we may not accept returns on:

      • Used personal care products
      • Items without original packaging
      • Products showing signs of misuse

This does not affect your rights if the item is faulty.

6. How to Start a Return

To request a return, contact us at:

Email: customercare@myohm.co.uk

Please include:

      • Your order number
      • The item you wish to return
      • Reason for return
      • Photos (if faulty or damaged)

We will provide return instructions.

7. Refunds

Once we receive and inspect your returned item:

      • Refunds will be issued to the original payment method
      • Refunds are processed within 14 days of receiving the return
      • Original delivery costs will be refunded for cancelled orders (standard delivery only)

We may reduce the refund if the item shows signs of use beyond what is necessary to inspect it.

8. Exchanges

We may offer exchanges for faulty or damaged items, subject to stock availability.

9. Incorrect Delivery Address

Please ensure your delivery address is correct at checkout. We are not responsible for delays or losses caused by incorrect address details.

10. Contact Us

If you have any questions about returns or refunds, please contact:

OHM Group Limited
Unit B Parkside Works
Texcel Business Park
Thames Road
Dartford
DA1 4SB

Contact: customercare@myohm.co.uk

This Returns and Refunds Policy was last updated on: 9th February 2026. We review this statement regularly and update it as needed.